To factory reset Annke camera, locate the reset button at the back of the device and grab a paperclip. Then, press and hold the button for at least 20- 22 seconds. Later, release the button when you see the LED on the device turn on. The light signifies that the reset process is done. For more info, approach us! https://annkecam.com/annke-camera-reset-all-you-need-to-know/